frequently asked question

HOW CAN I PLACE AN ORDER?

Placing an order is easy and convenient. Please visit our Contact Us page and fill out the appropriate contact form. Once we receive your request, we will respond within 48 hours to schedule a discovery call. After our call, we will prepare a quote or proposal for your event, which will be sent to you via email along with instructions on how to secure your booking with us.

WHICH AREAS DO YOU SERVICE?

We service all cities within greater Seattle area

HOW FAR IN ADVANCE SHOULD I BOOK?

To ensure that we can accommodate your event date and provide the desired items, we recommend contacting us after you have secured your venue or at least three weeks before the event date. This will help us avoid any disappointment caused by unavailability.

DO YOU REQUIRE A DEPOSIT?

Yes. A 25% deposit in required to secure your date (This will be applied towards your balance) . The remainder of your payment is due in FULL 5 days prior to event. Failure to pay the remainder of your balance, will result in a forfeit of your deposit.

WHAT IS YOUR CANCELLATION POLICY?

Deposits are non-refundable, however, if you notify us at least 7 days prior to your event, your deposit can be used for a future booking. Any orders canceled after (less than 7 days notice) will lose their deposit.

CAN YOU ACCOMODATE LAST MINUTE ORDER?

We strive to accommodate everyone at Fantasy Balloon Studio. While we may have openings for last-minute events, orders with less than 1 week’s notice may incur a maximum of $100 rush fee. Please note that arranging schedules and ensuring timely delivery may require additional work and costs.

HOW LONG DO BALLOONS LAST?

While we use high-quality balloons and materials, we cannot guarantee their lifespan once they are delivered or picked up. Factors like weather, interactions with children or pets, different surfaces, and exposure to heat or sunlight can affect their longevity. Indoor balloon decorations can last for weeks if kept away from direct heat and sunlight. OUTDOOR – We cannot guarantee that balloons will last any specific amount of time when used outdoor. The sun, heat, wind, rain, etc., affects the lifespan of the balloons.

CAN YOU USE MY BALLOONS OR ACCESSORIES?

Unfortunately, we are not accepting balloons or any materials provided by the clients as we cannot guarantee their quality.

Location

Greater Seattle, WA

Phone

(425) 470-3075