frequently asked question
HOW CAN I PLACE AN ORDER?
Placing an order for your event decor is easy and convenient. Simply visit our Contact Us page and fill out the appropriate contact form. After we receive your request, our team will respond within 48 hours to schedule a discovery call. Following our discussion, we’ll prepare a detailed quote or proposal for your event, which will be sent to you via email. Along with the quote, you’ll receive instructions on how to secure your booking with us for seamless event decor planning.
WHICH AREAS DO YOU SERVICE?
We proudly serve a wide range of locations for event decor, including Greater Seattle, Maple Valley, Bellevue, Kirkland, Sammamish, Issaquah, Renton, Bothell and surrounding areas. Whether you’re planning a wedding, birthday party, corporate event, or any special occasion, our team is ready to provide top-notch decoration services in these regions. If you’re unsure whether we service your area, feel free to reach out to us for confirmation!
HOW FAR IN ADVANCE SHOULD I BOOK?
To ensure we can accommodate your event date and provide the best balloon decor and artificial flowers for your celebration, we recommend contacting us as soon as possible—ideally at least three weeks before your event. The earlier you reach out, the better we can prepare for your baby shower, bridal shower, birthday party, wedding, engagement, or corporate event. This advance notice helps us avoid any disappointment due to item unavailability, ensuring you have the perfect decor for your special occasion in Maple Valley and the Greater Seattle area.
DO YOU REQUIRE A DEPOSIT?
Yes, we require a 25% deposit to secure your date for our balloon decor and artificial flower services. This deposit will be applied toward your total balance. The remaining payment is due in full five days prior to your event. Please note that failure to pay the remaining balance will result in the forfeiture of your deposit. By securing your date with a deposit, you ensure that your baby shower, bridal shower, birthday party, wedding, engagement, or corporate event will have the perfect decor tailored to your needs in Maple Valley and the Greater Seattle area.
WHAT IS YOUR CANCELLATION POLICY?
Our cancellation policy states that deposits are non-refundable. However, if you notify us at least seven days prior to your event, your deposit can be applied to a future booking for our services. Please note that any orders canceled with less than seven days’ notice will forfeit their deposit. This policy helps you make informed decisions when planning your special occasions.
CAN YOU ACCOMODATE LAST MINUTE ORDER?
At Fantasy Balloon Studio, we strive to accommodate everyone, including those needing last-minute balloon decor and artificial flower arrangements. While we may have openings for events with less than one week’s notice, please be aware that such orders may incur a maximum rush fee of $100. This fee covers the additional work and costs associated with arranging schedules and ensuring timely delivery for your special event.
HOW LONG DO BALLOONS LAST?
While we use high-quality balloons and materials, we cannot guarantee their lifespan once they are delivered or picked up. Factors like weather, interactions with children or pets, different surfaces, and exposure to heat or sunlight can affect their longevity. Indoor balloon decorations can last for weeks if kept away from direct heat and sunlight. OUTDOOR – We cannot guarantee that balloons will last any specific amount of time when used outdoor. The sun, heat, wind, rain, etc., affects the lifespan of the balloons.
CAN YOU USE MY BALLOONS OR ACCESSORIES?
Unfortunately, we are unable to accept balloons or any materials provided by clients. This policy is in place because we cannot guarantee the quality and safety of items not sourced from our studio. Our focus is on delivering the best Event Decor for your baby shower, bridal shower, birthday party, wedding, engagement, or corporate event, ensuring that every detail meets our high standards of excellence.